Best Auto Repair, Asheville

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
    Closed for lunch 11:30am - 12:30pm

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

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    A first class operation in all respects. They go out of their way to be helpful in providing needed information. The quality of their work has always been 4-5 stars.

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    I love Jimmy's - they are trustworthy & will even lend a car when your's is gonna take overnight. Any major work on my car is done by them.

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    Very professional. Worked with me to get my car up and running on my budget.

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    These guys are the best, honest and trustworthy, a must for a service business.

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    TJ and Jimmy's Automotive are fantastic! TJ is always very helpful when I take our 12 year old van in for service. On my last visit he went above and beyond and I am extremely grateful. Thank you, TJ, and go SC State Bulldogs!

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    I continue to be blown away by the service, prices, and positive demeanor of the employees at Jimmy's. This is the first time I have EVER written a review about anything and its because I feel obligated to write about quality like this. Mom & Pop shops and common human courtesy are a thing of the past in Corporate America, so experiences like I continue to have at Jimmy's are very refreshing to me! Go see for yourself! You won't be disappointed.

Call us for service: 828-658-3030

ASA (Automotive Service Assocation)
ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
Jasper
Kiwanis International
NAPA
AAA Approved Auto Repair
BG
BBB Accredited Business
Interstate Batteries
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